Refund policy


At Vreya, we strive to ensure every order reaches you in perfect condition. Please read our policy carefully before requesting a return or refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, missing, or incorrect item, please contact us within 7 days of delivery at customercare@vreya.in.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

  • A brief description of the issue

Requests submitted after 7 days from the delivery date may not be eligible for replacement, return, or refund.

Eligibility for Returns

Returns are accepted only in cases where:

  • The item arrived damaged or defective.

  • You received the wrong product.

  • The product is significantly different from what was ordered.

The item must be:

  • Unused and in its original condition.

  • Returned with original packaging and accessories (if applicable).

  • Accompanied by proof of purchase.

How to Request a Return

To initiate a return, contact us at:

Email: customercare@vreya.in

Once your request is reviewed and approved, we will provide instructions on how to proceed with the return. Items returned without prior authorization will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or custom-made products

  • Gift cards

  • Clearance or final-sale items

  • Products damaged due to misuse, negligence, or improper handling by the customer

  • Products reported after the 7-day reporting window

Exchanges

If you received a defective or incorrect item, we may offer a replacement subject to product availability.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing may take 5–10 business days, depending on your bank or payment provider.

If you have not received your refund within 15 business days of approval, please contact us at customercare@vreya.in.

Contact Us

For any questions regarding returns, replacements, or refunds, contact:

Vreya Support
📧 customercare@vreya.in